HOW DO I GET EASY ACCESS TO INFORMATION ABOUT PS BRANDED PRODUCTS?
PS Branded has several hundred products, and that is many products to keep track of. We constantly work to create a dynamic shop with relevant products, and at the same time; we work hard to describe the many high-quality products comprehensively – in an instructive text as well as a product section with technical specifications such as measurements, weight etc. Furthermore, you get manuals for a wide range of products, and it is possible to see these manuals before buying a product.
Do you still have a question regarding one or more of our products? Our Experts are ready to answer your questions either by phone, e-mail, Skype or Chat. Please find below some of the most frequently asked questions about our main products.
WHAT IS THE DIFFERENCE BETWEEN THE GAZEBO LUX AND GAZEBO COMPACT?
All two series of gazebos are high-quality gazebos, which will provide a beautiful setting for your parties and events. That said, the most noticeable difference is that the Lux series have a Strut in the middle and the Compact does not have this feature. The covers are not resistant to extreme heat, but the gazebos will not burst into flames when in contact with open fire.
The difference in materials and quality is generally reflected in the prices, even though that may vary when we have one or more gazebos on sale or as a special offer. What you need to look at when considering buying a gazebo is of course what you are going to use it for – or rather how much you are going to use it! Is it a family gazebo only to be used 1-2 times a year? Then the Lux series is excellent. On the other hand are the other series better if you plan to use your gazebo more than a couple of times a year. Many customers choose a more expensive quality even though they do not plan to use the gazebo that often – simply because they want a high-quality gazebo.
WHY IS IT A GOOD IDEA TO HAVE A GROUND BAR IN YOUR GAZEBO?
A ground bar provides extra strength and stability for your gazebo. This is why most of the PS Branded Gazebos are delivered with a ground bar included. When choosing a gazebo without a ground bar, you can buy a ground bar separately.
HOW MUCH ROOM DO YOU NEED WHEN SECURING YOUR GAZEBO WITH THE ANCHORING SYSTEM?
When securing your gazebo or storage tent with storm straps, you need to calculate with app. 2-3 metres around the tent so you can stretch out the straps and secure them at the ground pegs. You can also secure the straps to firm objects like buildings or something similar. Please be aware that severe pulls will occur in case of wind so you must only secure the straps to solid and stable objects. We normally recommend 4 straps for gazebos under 8 metres and 6 straps for gazebos over 8 metres. You have to watch the weather forecast when having put up a gazebo.
WHAT DOES IT MEAN THAT A COVER IS ’WATER RESISTANT’?
’Water resistant’ covers are made for use for shorter periods in reasonable weather conditions and will not be able to withstand rain and other kinds of downpour over a longer period. That is why PS Branded cannot guarantee that your ‘water resistant’ cover will keep out the rain when used for a longer time in the rain. Do you want to use your gazebo in all kinds of weather? We recommend that you buy one of the Lux models, which are made for use in almost all weather conditions. You still have to keep an eye out for the weather report and disassemble your gazebo in case of bad weather – especially wind.
It is not a problem to open the sides of a gazebo. On our gazebos in the Lux-series the sidewalls are in one piece for the entire length of the gazebos. Here, you can choose not to mount the sidewalls if you prefer an open gazebo. Sidewalls get easily attached with Velcro strips.
HOW DO I CLEAN THE COVER OF MY GAZEBO?
If your cover has become stained or dirty after use or has become mouldy after incorrect storage (if you have e.g. stored it when wet), we recommend that you use our PVC/PE cleaner.
CAN THE PS BRANDED GAZEBO BE PITCHED PERMANENTLY?
We advise against having a gazebo pitched permanently. The PS Branded gazebos are meant as temporary solutions, and if the gazebo has been pitched for a longer period, PS Branded cannot cover any flaws and deficiencies.
HOW MANY GUESTS ARE THERE ROOM FOR IN MY GAZEBO?
We strongly recommend that you always make sure you choose a gazebo big enough to hold the parties and other events you want to arrange. A solution could be to invest in our bigger gazebos, which is divided into sections and thus the most versatile and flexible gazebo on the market. It means you will always have a gazebo in the exact size you want as you can just pitch the number of sections you need for almost any number of guests. As a rule of thumb, you can use the following:
If you do not need tables and chairs in the marquee, estimate app. 1m2 pr. person.
With only chairs, estimate app. 1,2m2 pr. person.
Do you want both tables and chairs? Estimate app. 1,5m2 pr. person.
Remember to take into account room for a buffet, bar, music etc. It takes in general app. 10-20 % of the total area.
WHY DOES MOIST APPEAR ON THE INSIDE MY GAZEBO?
Temperature changes and moisture in the air and from the ground can cause dew or condensation to appear inside your gazebo when pitched outside. This is normal and unavoidable at certain temperatures. Condensation does not mean your marquee is leaking! You can reduce the condensation by pitching the gazebo on a patio, lay one of PS Branded floors and ensure a good ventilation before the party. Please note that at great deviations in the temperature, the condensation may condense so the water will fall during the night if the humidity is high in the ground and in the air.
IS IT POSSIBLE TO BUY SPARE PARTS FOR MY GAZEBO AT PS BRANDED?
Yes, it is possible. PS Branded has spare parts for our gazebos – parts for the frame, sidewalls and roof covers. You can find the different spare parts as unique products in relation to the various products at the shop. Thus, you are always able to find the part(s) which have been ruined or gone missing. Please note that you can buy new parts like e.g. roof covers and sidewalls if you want to change the look and design of your gazebo.
DOES EVERY PS BRANDED GAZEBO AND OTHER PRODUCTS COME WITH A MANUAL?
For the PS Branded gazebos, you will always get a manual, which makes it as clear and easy as possible to get an overview of the various parts. The manual is also for correct assembly and to secure the gazebo is pitched safely. If for some reason you have lost the printed manual for your gazebo and more, you can always E-mail us for the relevant manual as a PDF for the relevant product. firstname.lastname@example.org
CAN I HAVE MY LOGO OR SOMETHING ELSE PRINTED ON MY NEW GAZEBO?
You can have a beautiful full digital print on your gazebo – either on a smaller area like the valance, a sidewall and/or the roof cover. It is also an option to choose the full digital print, where the entire cover is printed with illustrations according to your design. A gazebo with full digital print is a beautiful and elegant way to create positive attention at fairs, exhibitions, markets etc.
WHAT IS THE TOTAL WEIGHT OF A GAZEBO ALUMINIUM FRAME AND COVER?
The weight of a gazebo depends on the size of the folding tent. You can find relevant information about weight and more at the shop under each product.
IS IT POSSIBLE TO ORDER SEPARATE SIDEWALLS FOR MY GAZEBO – AND WHERE DO I FIND THEM?
You can order separate sidewalls for all our gazebo. This includes sidewalls with panorama windows, sidewalls with zip and standard sidewalls. Separate sidewalls are to be found under Accessories under Event at www.psbranded.co.za Furthermore, you can buy roof covers and other accessories like curtains and half sidewalls etc.
DOES THE PS BRANDED GAZEBOS AND OTHER PRODUCTS COME WITH A MANUAL?
Manuals are included for all PS Branded products in order to make it as clear and easy as possible to get an overview of the different parts. The manual is also to use in connection with the assembly of the product so it is done both correctly and securely.