WHAT DO I DO IF MY DELIVERY HAS BEEN DAMAGED?
If your delivery is damaged on receipt, you have to report it as a claim. You can contact and mail us @ firstname.lastname@example.org .
Please note that you normally have to enclose photo documentation. If you do not enclose usable photo documentation, it will prolong the process time considerably. At worst it will prevent PS Branded to process your claim altogether if we do not have the necessary information to deal with the claim.
DO I HAVE TO RETURN MY DELIVERY IN THE ORIGINAL PACKAGING?
The original packaging must always be returned when returning a product no matter the reason for the return. The original packaging represents a considerable value and has printed information, which is important in connection with returning goods.
DO I HAVE TO CHECK MY GOODS WITHIN A CERTAIN PERIOD?
When receiving products from PS Branded, we recommend that you instantly (within 5 days after receipt) check the entire delivery in order to see if anything is missing or there are defective parts. Please make sure you check the entire delivery before you contact the PS Branded Claims Department. It will save time for everybody. If you just want to return the delivery, we recommend that you do not open the delivery.
WHO PAYS FOR RETURN FREIGHT?
If a product must be returned to PS Branded, please note that we only cover the first shipping fee – and only if the reason for returning the goods are defects or flaws. To enable us to estimate whether there is reason for sending a product back, we sometimes need photo documentation. If you do not provide the photo documentation where necessary, we will not be able to process your claim. If you decide to return a product if you made the purchase erroneously, you are solely responsible for arranging shipping. You also have to pay the shipping fee.
DOES THE SALE OF GOOD ACT COVER MY PURCHASE AT PS BRANDED?
The Sale of Good Act covers your purchase at www.psbranded.co.za It means you can have a defective product either repaired, replaced, or a discount depending on the actual situation. A claim must always be justified, and the defect cannot be due to incorrect use of the product. For us to rectify possible defects and flaws, you have to follow a certain claim procedure.
ARE THERE ANY EXCEPTIONS CONCERNING CLAIMS?
Claims do not cover defects, flaws or wear and tear indirectly or directly due to wrong use, poor maintenance, due to weather conditions or any other violent behaviour. Please note that at the shop, you are informed about security in relation to the specific products you have to act in accordance to.
Example: Please note! This product is produced on request. Consequently, the right to return does not apply.
WHAT DOES ’FAIR TIME’ MEAN, WHEN I WANT TO MAKE A COMPLAINT OR RETURN AN ITEM?
It is always a good idea to react as soon as possible when you have to complain about a product. We recommend that you make a complaint within ‘fair time’ after discovering a defect. Apart from you normally having to check your delivery on receipt, we recommend that you make the claim no later than 14 Days after you have discovered the defect. You can make the claim by filling out a Claim form or by contacting PS Branded Custom Service at 0861 474 233.
Depending on the actual situation, you will receive instructions within 24 hours after you have sent the claim form to PS Branded.
Returns in connection with claims must be agreed and arranged in advance with our warranty department and sent to:
1556 Mount Sheba Street Pretoria
We are able to process your claim within 24 hours if you supply us with all the relevant information. You can see which information we need in the Claim form.
WILL PS BRANDED REIMBURSE ME MY EXPENSES FOR RETURN FREIGHT?
If the claim is justified, PS Branded will, of course, reimburse you the expenses for shipping the product back to us. Otherwise, you have to defray all expenses for transportation including our expenses for returning the product after investigation as well as an amount of R1000, which we will charge you for the examination of the product.
Remember to always ship the product in its original packaging or in another kind of safe packaging together with the original packaging. At the same time, be sure to get a receipt for the expense from the carrier. You are responsible for the parcel/products until we receive them. Always save the receipt for shipping incl. information about shipping fee and if possible the tracking number.
WHAT DOES PS BRANDED DO ABOUT FLAWS AND DEFECTS?
PS Branded will, as soon as possible make an estimation and find the best possible solution for both parties. This means we will evaluate whether the product must be sent for repair or replacement – or there may be a faster solution. Our aim is always to try correcting possible mistakes and repair any flaws. In order for us to be able to estimate flaws and defects, we need photo documentation. If we do not receive the necessary documentation, we will not able to process your claim.
We will try to keep you in the clear by delivering a new product or by having the one in question repaired if we consider the flaw or defect is not due to wrong use of the product. Please note that PS Branded do not cover any expenses you may have had fixing the defect, if a specific and written agreement with us have not been made prior. As soon as you discover a defect or a flaw in a product bought at PS Branded, you must contact us.