This page contains detailed file specifications for print orders.
Our preference is to have bitmap images submitted in TIFF format, but jpg files are also fine. Vector images are preferred as Illustrator .ai, PDF or EPS files. Layouts from publishing programs like CORELDRAW or ADOBE can be submitted
as PDF/ CDR files or the you can send us the native files collected for output. In addition to these examples, we can accept documents created in almost any popular graphics or layout program and most PC graphics programs as well. In
all cases, be sure to include any placed images that are part of your layout along with the main file to give us as much ability as possible to troubleshoot your files, if necessary. Fonts should also be included or converted to outlines before
We have a great deal of expertise in converting and trouble-shooting files, so there is little we can't handle. Files from office programs such as Word, Publisher and PowerPoint can be difficult to output properly, so we recommend against
them. If you can, convert them to pdf files. When sending CorelDraw files, be sure to convert all fonts to curves and send an eps version as well, if possible.
We require that you include your document fonts, convert them to outlines, or embed them in your file, and we also recommend some kind of proof so that we can verify that no problems have occurred in transferring your file to our
system. A low res jpeg or pdf file works great for this purpose, but be sure to name in such a way that we know it's for proofing purposes and not be used for the printing of your job. Labelling it as Proof Only will work fine.
If saved properly, PDF files are a great way to submit your layouts, but we will have limited ability to change what you give us so it's important to double check your files before sending them to make sure the size and resolution are
correct. In general, you want to save a pdf file that contains all the resolution of your original and doesn't jpeg compress the images. If available, PDF/X-1a, PDF/X-3 or PDF/X-4 settings would all be good choices. Contact us for questions
regarding how to properly create these types of files.
The size is critical, you should allow for 80mm bleed on all sides of your file or outside the cutting path. If you are ordering double sided prints, you should allow 80mm bleed. This will allow us to trim your print to size more precisely
without having the fabric edge show.
For jobs such as trade show backdrops, banner walls or other prints that require the job be printed in multiple sections, it's best to leave your design as a single large image rather than trying to break it into panels for us. If you split the image up yourself, we loose control over any adjustments that need to be made for overlap of the panels.
Resolution and File Size
The proper resolution for scanned images is really dependent on the viewing distance for the finished print, and the quality you would like. For viewing, images should be at least 300 dpi at their actual final output size.
Any colour space embedded in your file will be used for colour matching, please give us all your PANTONE COLOURS so that all your prints can come out 100% correct the 1st time. In the absence of an embedded profile, we use
unmatched CMYK profile for all artwork. For the most accurate colour, you should specify your colour PANTONE in your software and be sure your software preferences are set to include that when your files are saved.
All files and layouts should be setup at actual size if possible. If you design in our PS Branded templates there should not be any problem. So please use our templates that is available to you on our site, or if you do design and designs is
not up to scale, please specify on what scale you worked on. Keep in mind that your images should fit the resolution guidelines above when enlarged to their final size. For example, a 300 dpi.
For any job where the final colour is critical, we recommend a printed proof before we run your final prints. Due to inaccuracies in displays and desktop printing equipment, judging colour on your monitor or your own printer may not be
giving you an accurate representation of colour. The extra cost of a printed proof could easily pay for itself if problems are found with the colour after your job is received. Contact us if you have questions about this process and we will help
you determine the best approach for your job.